Ready to see 5X performance in your CX center?


Your agents are overloaded with the same frequently asked questions that consume 80% of their time. Let our Customer Care Chatbot 🤖 assists your agents for faster, more accurate responses.

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What is a chatbot?


With our Conversational AI chatbot your customer care center will see an unprecedented performance boost. Let our chatbot take care of as much as 90% of your tickets. Freeing up your human agents to the most important ones.

وزارة الإسكان

  • مرحباً

  • أهلا وسهلاً، كيف نقدر نخدمك؟

  • جتني رسالة عن تغيير الية الدعم للي رواتبهم فوق ١٤

  • وتقولون التعديل يبي يصير بأثر رجعي ..
    طيب متى بينزل لي الدعم بعد التعديل

  • حياك أخوي، تحب تعرف عن استحقاق الدعم الحالي؟

  • ايه

  • هل انتهيت من تسديد كامل مبلغ القرض؟

  • لا

  • تمام، فيه هذه الحالة سنقوم بإعادة جدولة الدفعات المتبقية بعد خصم مبلغ الدعم الجديد

  • تحب أخدمك بشي ثاني؟

  • لا شكرا

  • حياك بأي وقت، في أمان الله

Minimal Involvement

Our solution utilizes Conversational AI to detect and classify issues with 95% precision. You only need to decide how to handle each type of issues (reply with predefined message, perform a backend action, or whatever your business needs).

Faster Time to Market

Using our specialized Customer Care Chatbot gives you the flexablility to handle variaty of support requests as they show up in your systems without the need to design and develop new workflows. Sounds like magic right?

Unlimited Automation

Using our Customer Care Chatbot solution, you can expect up to 80% automation of your total support tasks. This is possible because in any customer care center, the majority of customers' requests are repetitive yet time consumping.

Super Human Accuracy

With 95% success rate, our Customer Care Chatbot solution matches human level accuracy in common tasks, and exceeds human level in repetitive tasks. This is only possible due to the self-learning nature of our chatbot.

Huge Savings

Scaling the capacity up and down is a time and cost intensive process. If you need to increase the capacity by 10%, this would mean 10% increase in costs. Not with Customer Care Chatbot where the costs are almost flat.

Customer Friendly

70% of customers prefer messaging over voice for support. So, we just give the customer what they are more comfortable with. With our flexable integration channels, you can reach your customers wherever they are.

Crafted by humans, powered by AI.

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Once our Customer Care Chatbot takes care of the heavey lifting, all remaining is using our fun and friendly UI to design dialogue flows and interactions with your customers.

The chatbot can seamlessly integraye with your backend systems. For example, it can fetch customer details from a database, update order details, or escilate a ticket.

Seeing is beliving.

Simulating a client tickets load
Again?
Agent-1
Agent-2
Agent-3
Agent-4
Agent-5
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Zendesk
When the client used our chatbot
Again?
Agent-1
Agent-2
Agent-3
Agent-4
Agent-5
Chatbot
Twitter
Zendesk






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It is an add-on not a replacement.


We understand that huge customer care centers cannot afford taking risks while serving ever growing customers. You have already invested a lot in infrastructure and training to a degree where the slightest change to your current workflow may cost you a lot. We get it all.

This is why we devised a seamless process to integrate with your current workforce without any change to your current deployment through a Virtual Agent introduction.

Simply put, you will get an extra Virtual Agent alongside your current workforce. From day one it will handle a fraction of the daily tickets load. As it gets better, it will automatically handle more, and more. Eventually handling up to 80% of your daily load.

Use Cases

E-Commerce

Peace of mind

Chatbots are beginning to take over the world of e-commerce, and we’ve got you covered. Providing everyday customer care services through a chatbot gives your customers convenience, your agents more time to handle serious s issues, and your business peace of mind.

خدمة العملاء

  • السلام عليكم

  • وعليكم السلام ورحمة الله، أهلا فيك
    كيف أقدر أخدمك

  • اريد تغير اللون لهذا الطلب
    SAU56786

  • لحظة من فضلك

  • ممكن آخر أربع أرقام من رقم الجوال؟

  • 3443

  • الألوان المتوفرة هي: أبيض، أسود، أيها تفضلين؟

  • أبغى أبيض

  • قمت بتحديث الطلب

  • شكرن

  • العفو، أي خدمة ثانية؟

  • لا شكرا

Government

خدمة العملاء

    Friendly accessable

    Allow your customers to interact with you in a way they are already accustomed to. Using chatbots to deliver public sector services doe not require installing new apps or go to a hard to navigate site. Everyone knows how to converse, so give them just that.

    Utilities

    Prepare for the unexpected events

    Utility services tend to suffer more than any other sector from the instantaneous events of failure, disasters or service outages. Scaling your customer care center to handle this temporary spike in demand must be through a reliable and cost-efficient channel. Chatbots are both consistently accurate and ridiculously scalable.

    خدمة العملاء

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      Demo:

      Frequently Ask Questions

      Does is support Arabic?

      Our Customer Care Chatbot is trained to handle Arabic language, especially Saudi accent in a superior way.

      For example:

      Chat bot is an AI-based service which can communicate with your customers independently and without the involvement of an human representative. You can use chat bot to handle all kinds of simple situations like scheduling a meeting or processing an order.

      Of course not. Our Customer Care Chatbot is a fully managed service. You only need to guide us through your standard worflows and SLA's. We well take it from there.

      You only pay for your usage. No hefty license, infrastructure, or training fees.

      It really depends on your data availablity. We usually deliver first pilot within 5-10 weeks.

      Do not worry. Robots are not ready yet. Your human agents will still be a vital part of your workforce. In fact, we recommend that at least 30% of your tickets should be processed by human agents. This will keep the chatbot learning.

      We do not allow the chatbot to handle any conversation unless it is 90% sure about what to do. You have the flexablility to increase or decrease the accuricy threashold as you need.